Poor Headphone Sound Quality during Initial Use

To ensure you experience the best sound quality, we recommend changing and trying out the different earbud tips.  Ideally, you would want the earbud size that fits your ears comfortably, securely and firmly. For additional assistance, click here to contact us. We are here to help!...

Very Low Sound from One Side of Headphones

Below are the step-by-steps instructions to troubleshoot this issue.  Each of the these steps is a possible solution.  Make sure to check the sound from the headphones after each step is completed. Confirm that the headphones are firmly plugged into the headphone jack or connector of the device.  Try to unplug and re-plug the headphones to your audi...

No Sound from Wired Headphones

Below are the step-by-steps instructions to troubleshoot this issue.  Each of the these steps is a possible solution.  Make sure to check the sound from the headphones after each step is completed. Confirm that the headphones are firmly plugged into the headphone jack or connector of the device.  Try to unplug and re-plug the headphones to your audi...

Why don't I get audio from all sources?

Audio coming from certain content providers or devices (such as Netflix, Amazon Prime Videos, Roku Streaming device, Apple TV, etc.) typically use an advanced digital audio signal such as HDMI or advanced Dolby audio.  These cannot be translated into analog or PCM (pulse-code modulation) by most television software, this means the signal will not pa...