What is Audio Delay or Lip Sync?  This is a symptom that describes an occurrence when the video of a person speaking on the television do not match the sound of them talking.  It is either the video lags behind the audio or vice versa.   To prevent or correct a lip sync problem, follow one of the steps below.  Play a video or content every after ste...

To prevent or correct this concern, follow one of the three steps below: Try turning off and then turning on the TV and the sound bar. Try changing the Channel on the TV Try changing the source on the sound bar For additional assistance, click here to contact us. We are here to help!...

Please follow below given steps to resolve the issue: While you are connected to TCL Sound bar, please don’t switch devices to which the music is being streamed to. Ensure that your device is in the same room as your speaker. Ensure that your device is within 30 feet of the sound bar. For additional assistance, click here to contact us. We are here ...

If you are not hearing any audio from the sound bar while connected to your TV via the optical cable, follow the steps below to resolve this concern: Ensure that the optical cables are firmly inserted into the TV and sound bar’s optical ports. Navigate to the TV’s setting -> Audio Setting and ensure that “S/PDIF and ARC” is set to PCM-Stereo For ...

If you connected the TV and sound bar through the HDMI (ARC) port but unable to control the volume of the sound bar using the TV remote, follow the step-by-step instructions below to resolve this issue: Ensure that the HDMI cable is connected to the HDMI ARC port of the TV. In the TV setting -> systems, ensure that CEC controls are active. Under ...

The sound bar auto-powers off after 15- minutes of no signal from the input source. To wake up the soundbar from this standby mode, you would simply need play any content then increase or decrease the volume via the TCL Roku remote. Note:  Another reason the unit may power off by itself can be a power surge or when the power goes out. When the power...

The sound bar has a Stand-by mode feature which auto-powers off after 15- minutes of no signal from the input source.  Below are the different ways to wake up the sound bar: If the sound bar went in standby mode because of inactivity for given period, simply press the power button to bring the speaker back online.  If the sound bar went in standby m...

Sometimes users may hear an echo sound when using an external sound system such as a sound bar.  To eliminate the echo effect, your TV speakers should be turned all the way down or best be disabled. Refer to your TV's audio menu options to make the necessary changes to the speaker settings.  If you have a TCL TV, follow the step-by-step instructions...