Will I be charged for customer service or device activation?

There is no charge to activate a TCL Roku TV or to create and activate a Roku account.  TCL Roku TV customer service is also free of charge. In addition, our customer support agents will never: Ask for access to your computer. Ask for your social security number or date of birth. Ask for passwords for your computer or your Roku account. Advise you t...

What is Live TV Pause?

What is Live TV Pause? When an antenna is connected to your Roku TV, you can now easily pause and playback digital broadcast TV to make sure you never miss a minute of the action when you head to the kitchen for a snack run. Using this new feature, over-the-air TV can be paused for up to 90 minutes.  What are the requirements for this function to wo...

How to manually update the software on your TCL Roku TV

Background Activating your TCL Roku TV ensures that it will be running the latest version of software. When connected to the internet, your Roku TV will check whether new software is available every 24-36 hours. The download and installation are done automatically without interrupting viewing on your Roku TV. Should you wish, you can also manually c...